Claim Condition

International shipment Claim Policy

Our liability for basic damages incurred on any consignment is limited to direct loss and damage and up to a maximum of 3,000 baht per consignment note for Air transportation and maximum of 2,000 baht per consignment note for Road transportation. notify an internal claim 3 working days after the date the product is delivered to the recipient There will be a period of time to make a claim, not more than 14 working days from the completion of the information document and the approval is considered the parcel that is the responsibility of the carrier.

 

Sample of claim period

Found damaged products

Notify and submit documents within 3 working days to claim.

NAMYONG WORLDWIDE EXPRESS Co., Ltd. receives and investigates

Claim process and inform the result within 14 working days

The claim is approved

Payment of shipment claim within 7 working days.

 

Documents required for claim

  • Product price invoice / receipt / Tax receipt
  • Copy of company registration letter / PP.20
  • Pictures of damaged products along with external packaging pictures
  • Pictures of the inner packaging
  • Bank account information for claiming money

 

Conditions that are beyond the responsibility of the carrier

  1. Loss or damage to the parcel caused by the package
  2. Loss or damage to parcels caused by late delivery
  3. Loss or damage to parcels containing prohibited goods
  4. Loss or damage to parcels containing illegal goods
  5. Loss or damage to parcels inspected by government agencies
  6. Loss or damage to parcels caused by circumstances beyond the control of NAMYONG WORLDWIDE EXPRESS Co., Ltd. including but not limited to electrical or magnetic damage or the removal of images, data or records in the form of electronic or photographic any defect or feature relating to the condition of the goods, including other “force majeure” such as earthquakes, cyclones, storms, floods, fogs, wars, plane crashes, embargoes, riots, insurgency or industrial action)
  7. Indirect or consequential damages, for example loss or damage resulting from the signing of a replacement.
  8. Compensation can be made only 1 time per 1 shipment
  9. Products that are not eligible for compensation are
    • Dry food
    • Fresh food
    • Fresh fruit
    • Document
    • Coupon / Gift voucher
    • Liquid products such as water, oil, cream, serum, gel, etc.
    • Car batteries
    • Fragile items such as glass, glass or ceramics, etc. 
    • Plants and trees
  1. Second handed items
    • Used or second-hand goods must have Valuation document for consideration only Copy of invoice, receipt and screen confirmation (In the case of online purchases) with proof of payment, etc. If there is no such document Will not be able to compensate the product for the value stated.

 

Remark

  • Please collect evidence, photos or video clips of the product before sending. to confirm in case of lost goods
  • Please check the product before receiving the product every time. If there is any damage, report back immediately.
  • The recipient must take a photo of the product to clearly see the waybill and the waybill number.
  • The recipient must take a photo of the product both inside the package and outside the package.
  • In case of loss and damaged while shipment still in-transit in Thailand, the maximum of compensation will be 2,000 THB per shipment.

Domestic shipment Claim Policy

Our liability for basic damages incurred on any consignment is limited to direct loss and damage and up to a maximum of 2,000 baht per consignment note. notify an internal claim 3 working days after the date the product is delivered to the recipient There will be a period of time to make a claim, not more than 14 working days from the completion of the information document and the approval is considered the parcel that is the responsibility of the carrier.

 

Sample of claim period

Found damaged products

Notify and submit documents within 3 working days to claim.

NAMYONG WORLDWIDE EXPRESS Co., Ltd. receives and investigates

Claim process and inform the result within 14 working days

The claim is approved

Payment of shipment claim within 7 working days.

 

Documents required for claim

  • Product price invoice / receipt / Tax receipt
  • Copy of company registration letter / PP.20
  • Pictures of damaged products along with external packaging pictures
  • Pictures of the inner packaging
  • Bank account information for claiming money

 

Conditions that are beyond the responsibility of the carrier

  1. Loss or damage to the parcel caused by the package
  2. Loss or damage to parcels caused by late delivery
  3. Loss or damage to parcels containing prohibited goods
  4. Loss or damage to parcels containing illegal goods
  5. Loss or damage to parcels inspected by government agencies
  6. Loss or damage to parcels caused by circumstances beyond the control of NAMYONG WORLDWIDE EXPRESS Co., Ltd.  including but not limited to electrical or magnetic damage or the removal of images, data or records in the form of electronic or photographic any defect or feature relating to the condition of the goods, including other “force majeure” such as earthquakes, cyclones, storms, floods, fogs, wars, plane crashes, embargoes, riots, insurgency or industrial action)
  7. Indirect or consequential damages, for example loss or damage resulting from the signing of a replacement.
  8. Compensation can be made only 1 time per 1 parcel.
  9. Products that are not eligible for compensation are 
    • Dry food
    • Fresh food
    • Fresh fruit
    • Document
    • Coupon / Gift voucher
    • Liquid products such as water, oil, cream, serum, gel, etc.
    • Car batteries
    • Fragile items such as glass, glass or ceramics, etc. 
    • Plants and trees
  10. Second handed items
    • Used or second-hand goods must have Valuation document for consideration only Copy of invoice, receipt and screen confirmation (In the case of online purchases) with proof of payment, etc. If there is no such document Will not be able to compensate the product for the value stated.

Remark

  • Please collect evidence, photos or video clips of the product before sending. to confirm in case of lost goods
  • Please check the product before receiving the product every time. If there is any damage, report back immediately.
  • The recipient must take a photo of the product to clearly see the waybill and the waybill number.
  • The recipient must take a photo of the product both inside the package and outside the package.